Privacy Policy

Responsible within the meaning of the data protection laws:

The M.-L. von Franz Institute for Studies in Synchronicity

Spyristrasse 7
CH-8044 Zurich

Responsible contact within the meaning of the data protection laws:

Spielzeit – Psychology & Counseling

Spyristrasse 7
8044 Zurich
Phone +41 43 810 0 810

1. Legal bases

We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the Ordinance to the Federal Act on Data Protection (OFADP).

This Privacy Policy is governed by Swiss law, to the exclusion of the provisions of the rules of private international law. The courts in Zurich shall have exclusive jurisdiction to hear any disputes arising out of or in connection with this Privacy Policy.

2. Responsibility

The data controller for the data collected via this website is: The M.-L. von Franz Institute for Studies in Synchronicity, Spyristrasse 7, CH-8044 Zurich.

3. Processing purpose

The primary purpose of collecting and processing your personal data is to communicate with you. This also includes marketing purposes and relationship management. In particular, we use communication data and master data for this purpose. We may also collect and process personal data to fulfill and process the treatment contract. Based on your use of our website, we process your data for the purposes explained below.

4. Provision of the website and creation of log files

When you visit our website, we automatically record general technical visit information in so-called log files. This includes, for example, the IP address of the device from which the visit is made. These log files are collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring and increasing the security and stability of our systems in the long term, enabling the optimization of our website and for internal statistical purposes.

5. E-mail contact

You can contact us by e-mail or telephone. We process the data collected in the process in order to check your request and to contact you, e.g. to arrange an appointment.

6. Appointment booking

You can book an appointment with us online (email). We process the data collected to record and prepare the appointment and create a patient profile.

7. Digital document storage & management

Spielzeit and the MLFI Foundation maintain a digital document management and archiving system. All files that are created or received in connection with a therapy are stored and managed digitally on our servers. No more paper files or documents are kept or archived. Patient data created or received in analog form (e.g. letters) are digitized by our scanners and then destroyed in the shredder.

Special documents that need to be provided with legally valid signatures are digitally signed by our scanner so that they can be stored in a copy-proof manner.

The digital filing system is stored on the servers of the Swiss company KITE AG and can be viewed and edited by the secretary’s office or the therapists (see also the transfer below). These files will be kept by us for a period of 10 years after completion of the therapy.

All Spielzeit and MLFI employees are subject to the Foundation’s own directive on information security and the storage/use of IT resources at the MLFI Foundation. This directive refers in particular to the Data Protection Act and the rules on data protection in medical practices:

8. Passing on

We treat your personal data confidentially and only disclose it to the third parties listed in this privacy policy.

Our practice uses external service providers for various administrative activities. These external service providers may gain access to your personal data due to their activities, whereby they are contractually obliged to treat your personal data confidentially at all times. In this context, your personal data may be disclosed to the following recipients in particular:

  • KBT Treuhand (Zurich) and DIVISIA (Zurich) in connection with bookkeeping.
  • The PROFIX billing software for creating invoices.
  • IT service companies KITE AG (Zurich) & ANTEVI (Zurich), which provide the software programs and services we use and manage the website.
  • Debt collection agencies if we have to assert our claims by way of debt collection.
  • Law firms if a dispute arises from the treatment contract.

In addition, we disclose your personal data to health insurance companies and insurers, in particular in connection with the billing of the services we provide. We may also disclose your personal data to offices and authorities, such as the cantonal or federal health authorities, if this should become necessary in connection with the management of our practice and the authorizations granted.

We may also disclose your personal data to other medical and healthcare professionals (e.g. doctors, naturopaths, etc.) if this appears necessary in connection with the medical treatment, e.g. to obtain second opinions or additional information or to ensure substitution. If this appears necessary in connection with the medical treatment, we may also ask other medical and healthcare professionals (e.g. your family doctor) for information about your medical history and in this context disclose that you are being treated by us.

Your personal data (e.g. findings, treatment suggestions, etc.) may also be shared with your relatives after consultation with you.

9. Disclosure abroad

We do not disclose any personal data abroad.

10. Communications

When communicating via unencrypted e-mail, there is a risk of data being lost, intercepted or manipulated. The confidentiality of data cannot be guaranteed when transmitted by unencrypted e-mail. The same applies to messenger services. We cannot guarantee the confidentiality of communication via unencrypted e-mail or messenger services. If you contact us by e-mail, messenger or similar services, we understand this as consent to the use of these communication channels. We also reserve the right to contact you through these communication channels.

11. Use of cookies

Cookies are small pieces of information that can be used to uniquely identify your browser and in which further information such as user settings can be stored. When you visit our website, cookies are automatically stored on your end device. Cookies help to make your visit to the website easier, more pleasant and more meaningful. We use the following cookies:

Technically necessary cookies: These cookies are absolutely necessary for the functioning of our website and cannot be deactivated in our systems.

Functionality cookies: These cookies enable the provision of improved functions and personalization. They may be set by us or by third parties whose services we use on our website.

Analytics cookies: These cookies allow us to count visits and identify traffic sources in order to determine and improve the performance of our website.

Marketing cookies: These cookies and other tracking technologies make it possible to show you personalized advertising. You can set your browser to block cookies. However, this may result in some areas of the website not working.

12. Privacy policy for Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the controller responsible for data processing on this website is located outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.

We can use the statistics obtained to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under “My data”, “Personal data”.

The legal basis for the use of Google Analytics is Art. 6 para. 1 p. 1 lit. f GDPR. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We would like to point out that on this website Google Analytics has been extended by the code “_anonymizeIp();” in order to ensure an anonymized collection of IP addresses. As a result, IP addresses are further processed in abbreviated form, so that they cannot be traced back to individuals. Insofar as the data collected about you has a personal reference, this is therefore immediately excluded and the personal data is therefore immediately deleted.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield,

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: Deactivate Google Analytics.

You can also prevent the use of Google Analytics by clicking on this link: Deactivate Google Analytics. This stores an opt-out cookie on your data carrier, which prevents the processing of personal data by Google Analytics. Please note that if you delete all cookies on your end device, these opt-out cookies will also be deleted, i.e. you will have to set the opt-out cookies again if you want to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer/end device and must therefore be activated separately for each browser, computer or other end device.

13. Supplementary agreements Data Protection Act

In connection with the Data Protection Act and professional secrecy, Spielzeit has signed further additional agreements with MICROSOFT:

14. Contact

If you have any questions regarding the processing of your personal data or the exercise of your rights under data protection law, you can contact us at You can use the email to send health data or findings.

15. Topicality and changes

We reserve the right to update and amend this privacy policy at any time without prior notice. The current version published on our website applies. By using our website, you agree to these conditions and the corresponding processing of your personal data.

16. Copyrights

The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the operator of this website or specifically named rights holders. The written consent of the copyright holder must be obtained in advance for the reproduction of all files.

Anyone who commits a copyright infringement without the consent of the respective rights holder may be liable to prosecution and may be liable for damages.

17. General disclaimer

All information on our website has been carefully checked. We make every effort to ensure that the information we provide is up-to-date, accurate and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, correctness and topicality of information, even of a journalistic or editorial nature. Liability claims arising from material or immaterial damage caused by the use of the information provided are excluded.

The publisher may change or delete texts at its own discretion and without notice and is not obliged to update the contents of this website. The use of or access to this website is at the visitor’s own risk. The publisher, its clients or partners are not responsible for damages, such as direct, indirect, accidental, pre-determined or consequential damages, which are allegedly caused by visiting this website and therefore assume no liability for this.

The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked pages are solely responsible for their content. The publisher thus expressly distances itself from all third-party content that may be relevant under criminal or liability law or offend common decency.

18. Changes of content

We may amend this privacy policy at any time without prior notice. The current version published on our website applies.

Privacy Policy: Version as of December 30, 2023